A company operating in Dubai Free zone cannot directly sell goods to an individual in mainland company; but they do this by using a third party logistics provider.
Basically sending goods outside the free zone is like exporting and in mainland, the company must also be registered with the customs and be able to import such goods/items – meaning they must have a suitable trade license.
Hence free zone companies cannot send goods directly to an individual due to the documentation required by the customs. Third party logistics provider like Aramex can provide a solution to this, whereby they can move the goods from free zone and provide the packaging and have the goods delivered to the customer.
For all your business queries reach out to PMC Solutions DMCC at www.pmcsolutions.me Contact : +971 4874 8618